Platin Casino another max RTP casino?

[satchnz]

I’ve recently rediscovered Platin Casino here in the UK and have had some favourable sessions on it for the past few weeks. A withdrawal was processed quickly and hassle free. I started playing there again when I discovered Prags and PnG slots were at max RTP, and went on to find that all except one of the slots I wanted to play were on max RTP (assuming the in game help file/pay table RTP is the accurate one). It is also handy to be able to see the RTP before opening a game as Platin shows this (assuming they are correct).

Do any Platin regulars on here also find that the RTPs are at max on the slots you play?

I’ve found a couple of exceptions so far. Chilli Heat MW is shown as 94.57% by Platin, but in the pay table of the game it is showing 96.50% which I believe is trustworthy? However, Book of Shadows shows as 94.09% by Platin and also in the pay table (max RTP offered for this game is 96.01%). This may be an honest mistake as I’ve checked all other Push Gaming slots and they are all at max RTP.

Keen to hear the experience of others. Would be good to add this casino to the very short list of UK max RTP casinos!

 

[pinnit2014]

The bulk of them are 96%: most/if not all of the Pragmatics as well but like you said the odd one that isn't.

Not sure if still the case but remember seeing a few posts not very complimentary about Viral but personally i've found them to be alright; no issues with verification and they pay relatively quickly.

 

[slot_zombie]

Viral have cleaned up their act from the Viral of old. But I got slapped with a small monthly loss limit by Platin not long after signing up and not spending very much at all. Be aware the RG team is on the ball and 'inquisitive'.

Also the site is quite glitchy, some slots like Raging Rhino flat out haven't worked for months, a lot of Microgaming titles "A general error has occurred" etc. Not played there this year due to the silly loss limit. It would have been better if it were a straight deposit limit - as it is, I was literally getting cut out until the following month, mid-play.

 

[satchnz]

But I got slapped with a small monthly loss limit by Platin not long after signing Not played there this year due to the silly loss limit. It would have been better if it were a straight deposit limit - as it is, I was literally getting cut out until the following month, mid-play.

I don’t seem to have a loss limit set but then I’m a low roller.

 

[pinnit2014]

Thought i'd give them a go after your post....cheers!

 

[slot_zombie]

I don’t seem to have a loss limit set but then I’m a low roller.

So am I... give it time.. or maybe I got unlucky.

 

[satchnz]

@pinnit2014 brilliant mate!

 

[satchnz]

So am I... give it time.. or maybe I got unlucky.

I’m £50 deposit every other weekend (max £150 per month at the high end), 15-30p per bet (20p where offered but never higher than 30p (will avoid games with 40p+ min bets). Is that anywhere near your level (if you don’t mind me asking)?

Edit; this budget will allow me to play for a few hours each weekend and occasionally the odd weekday.

 

[pinnit2014]

Don't know what method you use to deposit with but, not that it matters, they only have Trustly as a w/d option for me (i use card)

 

[satchnz]

Don't know what method you use to deposit with but, not that it matters, they only have Trustly as a w/d option for me (i use card)

I use debit card to deposit and withdrawal returned to it within 30 mins, if not sooner.

 

[slot_zombie]

I’m £50 deposit every other weekend (max £150 per month at the high end), 15-30p per bet (20p where offered but never higher than 30p (will avoid games with 40p+ min bets). Is that anywhere near your level (if you don’t mind me asking)?

Edit; this budget will allow me to play for a few hours each weekend and occasionally the odd weekday.

Yep I'm not too far off from that.

 

[masaconor]

On the topic of RTP modification; I'm a keen player on Jungle Spirit. Can anyone confirm the slot still doesn't have variable RTPs? The site I play at, conveniently the RTP check button doesn't function. I become more dubious the more I play the slot, I've recorded a large sample of bonus rounds over the last 3 months and strangely not a single 100x. I'm hoping its run of very bad luck but I have the ask the question with the amount of tinkering casinos do these days.

 

[TheAddict]

Did any of you have to upload documents before playing here, or just on withdrawal?

 

[pinnit2014]

They have an upload facility for it (with a wee red marker as if they're asking for it) but they've paid my first few w/d me doing so - tbh, don't know why the ask for the passport/address docs as if you can deposit they should already have verified that type of info etc.

 

[kennygamerboy]

be aware guys these will pay your first few with no issue then slap
you with sow or never ending verification known for it

 

[snorky510238]

On the topic of RTP modification; I'm a keen player on Jungle Spirit. Can anyone confirm the slot still doesn't have variable RTPs? The site I play at, conveniently the RTP check button doesn't function. I become more dubious the more I play the slot, I've recorded a large sample of bonus rounds over the last 3 months and strangely not a single 100x. I'm hoping its run of very bad luck but I have the ask the question with the amount of tinkering casinos do these days.

The game has been gimped something chronic. When it first came out, I had several wins around x500 and one of nearly x1,000. I haven’t played it for ages but from memory, I didn’t hit over x100 in about 50 bonuses so I binned it. Definitely not the game it once was in terms of payout.

 

[snorky510238]

On the topic of RTP modification; I'm a keen player on Jungle Spirit. Can anyone confirm the slot still doesn't have variable RTPs? The site I play at, conveniently the RTP check button doesn't function. I become more dubious the more I play the slot, I've recorded a large sample of bonus rounds over the last 3 months and strangely not a single 100x. I'm hoping its run of very bad luck but I have the ask the question with the amount of tinkering casinos do these days.

By the way, it’s not Casinos doing the tinkering, it’s the Providers. Casinos wouldn’t have a clue what was going on. If you have ever spoken on live chat, you will have noticed that. All you ever get is the default answer. Our slots are checked and certified blah, blah, blah.

There’s a load of underhanded crap that goes on and don’t let anyone tell you different. Trust what your eyes are seeing and your mind is telling you.

 

[masaconor]

By the way, it’s not Casinos doing the tinkering, it’s the Providers. Casinos wouldn’t have a clue what was going on. If you have ever spoken on live chat, you will have noticed that. All you ever get is the default answer. Our slots are checked and certified blah, blah, blah.

There’s a load of underhanded crap that goes on and don’t let anyone tell you different. Trust what your eyes are seeing and your mind is telling you.

Oh certainly, no doubt. I worded that wrong!

If its true the bonus has been modified, would that make JS a medium variance game now? Since it still retains its original RTP, but with far less chance of a big bonus pay out.

 

[maxd]

By the way, it’s not Casinos doing the tinkering, it’s the Providers. Casinos wouldn’t have a clue what was going on. If you have ever spoken on live chat, you will have noticed that. ...

Umm, AFAIK that's not entirely true. Historically yes, that was very much the case, but after many years of casinos demanding the ability to adjust RTP they have -- or so I have been told -- finally been given that by the providers. Not sure which providers or in what context but it does seem that it's become within a casino's power to do it.

As to judging the people running a casino by the Support they provide I'm afraid you're well off the mark there. Many casinos farm the bulk of their CS out to what are essentially casino call centers. If a player's call gets particularly detailed or nuanced then yes, you'll be passed on to actual casino staff, but the vast bulk of players are handled by these generic casino "support" centres who are handling CS for several (if not many, if not many MANY) casinos at once.

Let's say you're a UK player and you get on to chat for assistance with a problem. Initially you're almost certainly chatting with someone at one of these "service centres" in India or Malaysia or wherever. If your issue gets complex you'll get the typical "let me contact my advisor" BS at which point your chat is handed over to actual casino staff which may be in Gibraltar or The Isle of Mann or whatever tax-favourable place they may house their casino people.

In other words basic Support usually does not equal casino staff, so it's pretty hard to judge the competency of the people running the casino from the generic CS person you may find yourself dealing with.

FWIW, I invite any industry people reading this to chip in here. You've got boots on the ground so your thoughts on this are particularly valuable, IMHO, as you're almost certainly better informed than I.

 

[pinnit2014]

As mentioned - I've not even deposited that much there and SoF (less than 300 quid)

Though, unlike a few 'reputable casinos' they processed the 500 quid withdrawal before requesting and have blocked deposits and withdrawals (Casumo should take note)

Looks like they have a very low risk appetite

 

[kennygamerboy]

to be fair i mentioned this above. they slap you with sow after a couple of deposits and relatively quick withdrawls they are morons

 

[pinnit2014]

Seems a very odd business model to have - i thought L and L were bad for their 2k but that's the lowest i've seen a place ask for it.

Anyone low-rolling even a few 20's here and there i wouldn't bother with them - though it looks like they don't do a Casumo to be fair.

 

[snorky510238]

Umm, AFAIK that's not entirely true. Historically yes, that was very much the case, but after many years of casinos demanding the ability to adjust RTP they have -- or so I have been told -- finally been given that by the providers. Not sure which providers or in what context but it does seem that it's become within a casino's power to do it.

As to judging the people running a casino by the Support they provide I'm afraid you're well off the mark there. Many casinos farm the bulk of their CS out to what are essentially casino call centers. If a player's call gets particularly detailed or nuanced then yes, you'll be passed on to actual casino staff, but the vast bulk of players are handled by these generic casino "support" centres who are handling CS for several (if not many, if not many MANY) casinos at once.

Let's say you're a UK player and you get on to chat for assistance with a problem. Initially you're almost certainly chatting with someone at one of these "service centres" in India or Malaysia or wherever. If your issue gets complex you'll get the typical "let me contact my advisor" BS at which point your chat is handed over to actual casino staff which may be in Gibraltar or The Isle of Mann or whatever tax-favourable place they may house their casino people.

In other words basic Support usually does not equal casino staff, so it's pretty hard to judge the competency of the people running the casino from the generic CS person you may find yourself dealing with.

FWIW, I invite any industry people reading this to chip in here. You've got boots on the ground so your thoughts on this are particularly valuable, IMHO, as you're almost certainly better informed than I.

Yes, I think what you are saying is perfectly true Max. The reason I would judge the staff who run a Casino in this way is exactly because of what you state.

Any Casino worth their salt and who really cared about customer support wouldn’t be farming it out to Malaysia at the cost of a sack of rice per evening.

 

[satchnz]

Well the minute they decide to SOW my low stakes play then they can close my account. Simples.

Thanks for all the comments.

 

[bamberfishcake]

Any Casino worth their salt and who really cared about customer support wouldn’t be farming it out to Malaysia at the cost of a sack of rice per evening.

Amen to that. You are still dealing with a chosen representative of a casino.

Does not matter who it is, you are directed there by the casino for a service which is employed (paid) to do a job. Not many of them do in my experience, not just with online casinos, but they are particularly bad.

Hence why it's so hard to complain nowadays, the call centre staff don't want to register a complaint because it looks bad to their customer, which is why they will do everything to avoid registering one. Such a crap way of doing business unless its done very well by the right organisation.

 

[maxd]

Any Casino worth their salt and who really cared about customer support wouldn’t be farming it out to Malaysia at the cost of a sack of rice per evening.

Agreed. And that message should be branded on the forehead of every casino executive in the business, IMHO.
(well, there would be a few exceptions to that, those folks that have already proven they've done the right thing.)

 

[pinnit2014]

Amen to that. You are still dealing with a chosen representative of a casino.

Does not matter who it is, you are directed there by the casino for a service which is employed (paid) to do a job. Not many of them do in my experience, not just with online casinos, but they are particularly bad.

Hence why it's so hard to complain nowadays, the call centre staff don't want to register a complaint because it looks bad to their customer, which is why they will do everything to avoid registering one. Such a crap way of doing business unless its done very well by the right organisation.

There's something called Harmon's strategy matrix for deciding when to keep things in-house or outsource: basically says, anything of high strategic value, that is complex: in-house, low strategic importance: outsource: guess casino's view CS as the latter (why you see more and more payroll functions being outsourced as well)

There is an argument though that is CS is so bad it could hit your bottom line if customers don't return after a bad experience but, as we know, all caisnos need to do is send a 100% bonus offer and all is forgiven

 

[TheAddict]

Took the welcome bonus for the crack 3 days ago. Was sure that when I won 5p from the first 30 spins on big bass bonanza it was running 96%. Says 94% now. Think I've been proper mugged.

 

[slot_zombie]

Confirmed, Platin have joined the dark side and dropped RTPs on Pragmatics across the board. Another one bites the dust. Play & Go will no doubt follow shortly. I'll close my account.

 

[TheSchwad]

That's such a shame, they tagline on advertisements says they'll never mess with RTP, guess they'll have to remove that statement now. Didn't take long to turn.

 

[satchnz]

Confirmed, Platin have joined the dark side and dropped RTPs on Pragmatics across the board. Another one bites the dust. Play & Go will no doubt follow shortly. I'll close my account.

That’s a shame. Well no more deposits there then. At least I never got SOWed with my low rolling.

 

[CongoGB]

Enjoyed it for a few days, then got the RTP notification e-mail and my account is now closed.

It's only since trying out the max RTP casinos over the past few weeks that the penny had dropped at how much more play time/fun you get in comparison to those that are chucking out 94% or below (looking at you VS!).

 

[slot_zombie]

The walls keep closing in...

I predict it will be crypto only for max RTP by 2023.

 

[pinnit2014]

As predicted by some, PNG to 94 now

Pretty much give up on UK casinos operating with the top setting now - exercise in futility

Mr Q etc will follow in time.

 

[slot_zombie]

As predicted by some, PNG to 94 now

Pretty much give up on UK casinos operating with the top setting now - exercise in futility

Mr Q etc will follow in time.

Just stupid and greedy nonsense. As said, give it until the end of the year and it will be 94% across the board, except for the likes of BTG games.

Online slotting in the UK is finished, really. Decent RTP is never going to come back, and over-regulation by the UKGC will ensure that competition gets weaker and weaker as brands exit the market.

 

[pinnit2014]

Still Bet365 but i know, as a broad brush statement, if you want max bang for your buck, you're not going to find them on UK Shores

Was a time people wanted max RTP as a score in terms of this site but it's pretty pointless now - they're all low (bar a few that ironically are not accredited)

 

[TheSchwad]

Once the Play n'Go are lowered the rest follow fairly swiftly, no more deposits from me now, nothing to play except the BTG games.

I particulary like the phrase 'updating' and not degrading!

 

[satchnz]

I ceased playing there the minute the first slot RTP was reduced. Now using a crypto casino and am having some success.

 

[Sirbigwin]

I've recently had a win on Platin for £2800. I still play on here for BTG due to their high stakes for Wild flower and Golden catch. As soon as I withdrew the £800 and £2000, they wanted proof that the Paypal account used to deposit is mine. This was approved, then they're now asking for consistent income and 3 recent Bank statements for source of wealth. I'm awaiting approval for this.

The reducing of RTP's on multiple providers (Microgaming, PLAYnGO, Pragmatic), asking for source of wealth upon withdrawal (Yet i've deposited multiple times with no request)... these are signs of a casino going downhill. I would avoid this one!

 

[kennygamerboy]

I've recently had a win on Platin for £2800. I still play on here for BTG due to their high stakes for Wild flower and Golden catch. As soon as I withdrew the £800 and £2000, they wanted proof that the Paypal account used to deposit is mine. This was approved, then they're now asking for consistent income and 3 recent Bank statements for source of wealth. I'm awaiting approval for this.

The reducing of RTP's on multiple providers (Microgaming, PLAYnGO, Pragmatic), asking for source of wealth upon withdrawal (Yet i've deposited multiple times with no request)... these are signs of a casino going downhill. I would avoid this one!

they are known for it. i was surprised when people where playing on here they where shocking with me and stalled me and all sorts

 

[justdoit]

Betway not bad casino Microgaming 95.xx RTP red tiger not bad 94.66% NO PNG games I won last week £600 they not ask me for SOW ? cashout about 4 hrs to 12hrs, notification every 1 hrs to let you know you are still playing ? wagering 30x

Betway is not bad casino RTP is very good but they dont have PNG, and bonus wagering is 30x

 

[Don't be rigged now]

Just played here and the slots returned nothing £80 and not even a key feature on goonies says it all…

 

[Sirbigwin]

Just an update: I finally got my funds out of Platin... but I highly recommend to avoid. I'd been waiting for the funds for nearly a week, despite all my payment methods being 'Verified'. The hurdle being they wanted source of wealth, showing consistent income in the last 3 months. I kept stating to platin I pay myself twice a year in the form of personal dividends. I sent them bank statements for the account I use for gambling and my dividend account.

They would not accept any documents, got around 8 emails saying 'Document rejected', and came back with the robotic response saying 'Please send 3 bank statements showing consistent income'.

The only way I got around this was telling them they're putting me through stress, and will have to escalate with the Gambling commission/IBAS should this withdrawal not be cleared, and to also close my account. Platin sent the funds within a few hours of me sending this email.

I think there needs to be a thread with a warning for Platin. I've never had to send so many emails and documents for one withdrawal (I wouldn't mind, im in a net loss!). The only group that asked for source of wealth after withdrawing was Dazzletag media, but they were relatively quick in responding to queries. Another thing to point out is that they actually reversed my withdrawal back to my main balance, somewhat encouraging players to play their winnings whilst waiting for documents to get verified...

Platin have reduced RTP's across most gaming providers, except for BigTimeGaming (These are 96%'s on the absolute majority of casinos anyway). Considering how long they took to pay me my funds, I couldn't imagine what folk have to go through to get a massive win on a game like Wild Flower.

Just getting the word out for people. I don't want you to go through the many hurdles I did for the one withdrawal.