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Videoslots MASSIVELY Shaving Affiliates

Nate

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Hi Guys

A lot of the affiliates here are well aware of Videoslots and their affiliate program.

For starters, most of us were aware of that they didn't pay their affiliates very well at all. Affiliate Guard Dog has been in the process of conducting a number of revenue share audits across multiple platforms and brands.

Videoslots had their turn this time around - but the results are so shockingly bad, one must begin to wonder how their entire commission structure for affiliates is just simply misleading and theoretically means they are shaving our commissions monthly.

Videoslots advertises the amount of revenue you can receive, but according to the Audit, these figures are massively misstated and misleading.

As an example: They have several tiers on which you can earn revenue. After all their charges and fees, your actual commission - contrary to what you are lead to believe, is as follows:

25% = 3.08%
30% = 3.70%
35% = 4.32%
40% = 4.93%
45% = 5.55%
(Data copied from AGD)


As you can see, if you have a 25% rev share deal, after Videoslots deducts fees, you actually only earn 3% of the stated deal. Thats like a little over 10% of your 25% in reality.

A ton of affiliates have put blood, sweat and tears into their domains and work really hard to attract players to the brand they promote. The last thing we expect is to be insanely underpaid for this. This is honestly highway robbery - coupled with their LATE LATE payments (the slowest in the industry) we are not being treated fairly IMHO.

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Nate

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Hi Everyone,

This has already been discussed on several occasions in the past.
We are 100% transparent and numbers are visible to the affiliates. If you are not happy with the revshare program you are always welcome to switch to the CPA program.
We deliver a high service and a lot of gamification to our customers and that comes with a cost.

Best regards,
Team Videoslots.
 

ok, so I'll ask again.

Cashback for the customer, do customers tagged to an affiliate get more cashback than ones not tagged to an affiliate.
Affiliates pay part (or all if some people are to be believed) of the license, payment, etc for their customers in the huge deductions you make.
So a customer racks up £10 in admin fees/taxes etc, if its through an affiliate, part of that is paid by the affiliate, whereas if no affiliate, then the full £10 is payable by videoslots. therefore the customer tagged should get more cashback as there aren't as many fees to come out? Or are you double dipping and charging both the customer and affiliate the same fees?
 
Hi again,

We do not differentiate between tagged or non-tagged players on our promotions.
Admin-fees is to cover our operational, regulatory and compliance cost. It's not free to run an online casino.

We have no further comments on this subject and simply don't promote us if you don't like the affiliate terms and conditions.

Best regards,
Team Videoslots.
 

Barely discussed. The subject was largely avoided at AGD. Several questions were posed to you guys and you dodged them time and time again. Fees were added without you telling us about it.

A lot of casinos have gamification. Your gamification does not always benefit players and you are massively down scaling on most of your rewards.

Please explain the post from AGD and how a revenue share of 45% only equates to 5.5%?

Are you taking the value of all the free rolls you offer to non affiliated players and shaving our earnings for players we did not refer you?

Everybody has licence and admin fees. You make this out to be a unique cost to Videoslots to Shave your affiliates earnings so badly it's disgusting.

Nate
 

Speak of arrogance.... no we won't go away because you say...

We have players that we referred and you are still shaving money from us.... Your attitude speaks volumes on the subject.

Transparency ... LOL

Nate
 
We have no further comments on this subject and simply don't promote us if you don't like the affiliate terms and conditions.

Best regards,
Team Videoslots.
I'm not an affiliate so it doesnt make a whit of difference to me.
But I thought both players and affs alike discussed casinos here..I'm not sure how
'We are 100% transparent' and the above line coincide. Surely that came across curt to many members, as opposed to simply, 'if you have any questions, please reach out to us via pm or your affiliate manager' not 'talk to the hand'
 

Exactly.
the weekend booster states its calculated by TRTP minus operating costs x 25%
If the affiliate is paying part of the operating cost, then it should be a higher booster for affiliate tagged players. Or they shouldn't be charging affiliates it as the player is paying for it out the booster. At least with them cutting down the rewards, affiliate earnings will go up, oh wait....

The attitude in this thread says it all TBH.
 
I'm not an affiliate so it doesnt make a whit of difference to me.
But I thought both players and affs alike discussed casinos here..I'm not sure how
'We are 100% transparent' and the above line coincide. Surely that came across curt to many members, as opposed to simply, 'if you have any questions, please reach out to us via pm or your affiliate manager' not 'talk to the hand'

Speaking to the affiliate managers has yielded the exact same results. They avoid the critical questions at AGD and then refuse to discuss the matter further...

AFAIK this is beyond the control of the affiliate managers. Top management make the decisions and leave the staff to be bombarded by affiliates.

Nate
 
Speaking to the affiliate managers has yielded the exact same results. They avoid the critical questions at AGD and then refuse to discuss the matter further...

AFAIK this is beyond the control of the affiliate managers. Top management make the decisions and leave the staff to be bombarded by affiliates.

Nate
IIRC some of the senior staff sometimes when at things like ICE or w/e convention ask members if they have any Qs they want asked of casinos - maybe something to watch for?
 
IIRC some of the senior staff sometimes when at things like ICE or w/e convention ask members if they have any Qs they want asked of casinos - maybe something to watch for?

The problem is their Management or even owners are well aware of all the issues. We as affiliates have no recourse or anything we can do. As you can see, the refuse to discuss the issues despite claiming to be transparent.

The only way is to expose others and potential affiliates to the truth. Some people leave work and commit their lives to this and programs have free reign to shaft them however they see fit.

It's been a worrying trend with more and more programs simply closing accounts and shafting affiliates for hundreds of thousands monthly.

See what Club World did to Bryan and Ted... what they did to Webzcas...

Promises and lies litter the affiliate industry. Operators are ever ready to shaft those that toil day and night to establish themselves for a few pennies.

Its sick and should be thoroughly exposed.

Nate
 
Great casino, get my WD's instantly and that's why I voted for them as best casino in 2018.
However I find above comments from the VS team quite impolite.
This is for the affiliate part of the company and I have to chime in that it is defo not the best program out there as I also promote VS.
Nothing to do with the casino as that runs fine,never ever any big issues there!!
 
Great casino, get my WD's instantly and that's why I voted for them as best casino in 2018.
However I find above comments from the VS team quite impolite.
This is for the affiliate part of the company and I have to chime in that it is defo not the best program out there as I also promote VS.
Nothing to do with the casino as that runs fine,never ever any big issues there!!

No their program isn't good - not by a country mile..

Impolite is exactly how they are towards their PARTNERS... They falsely claim commission rates, Ignore queries, phantomly introduce fees and feel they are not accountable or need to answer to anyone.

The thing is, how do you NOT promote them after promoting them for years and sending them a ton of players? What good is a CPA deal to affiliates NOW. If that were communicated in the beginning and they were transparent about their fees, not many would have opted to promote them.

I've spoken to a number of affiliate managers of other programs and asked them if what they are seeing here is remotely fair...

All I am met with is.... 'WOW!! They make their affiliates pay for everything... Whats fair in that?'

Nate
 
Surely they are either paying you correctly under the contract you engaged into with them or not? It’s not clear to me (sorry) if they are actually doing anything contractually wrong and if they are would you not just say “you paid me £1000 but you owed me £10000 as per out contract so here’s a 21day letter pay up or I bust you”.
If it’s the other option and they are paying as per contract and that contract allows them to pretty much decide what you should be paid ,as they decide on the deductions as allowed by contract then it really shouldn’t have been agreed to in the first place ???
 
Someone passed this link on to me:

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Note the questions and answers with regards to affiliates. Another thing to note is the fact that VS claim to have had very little reliance on Affiliates.

Its shameful that they use this platform for their promotion yet also fail to acknowledge the contribution a massive site / sites like these make... This place and its community had a LOT to do with where they are today.

Ah well.

Nate
 

Just had a chance to read that. He comes across as a right dick tbh. Everything that goes wrong is someone else's fault, for example

Then there was the UK Gambling Commission, which forced us to change our game characters, saying that they are too child-friendly, despite them approving the games initially.

Your games? As if the big bad UKGC attacked you and you alone. What you mean is, the UKGC clamped down on casinos that used childish characters to promote games.

Also talks shite

However, I think operators will rely less on affiliates in the future, and we have already seen some companies dropping affiliates completely. The termination of Sky Bet UK’s affiliate programme is one example.

Not a very good example seeing as they still have many affiliates. Affiliatehub was closed, the affiliate program was not.

In fact, we’ve only spent €7 million on marketing since we started operating.

Would probably be 40 million if they actually paid affiliates properly.

All he does is say how bad affiliates are, yet admits they bring in around a third of their customers.
 

Wow, I am no affiliate but a long time player and major supporter, this response repulses me, as a player I love the almost instant payouts and have benefited from their cash back scheme but this really is offensive....... I am not going to comment any further and take my deposits elsewhere.
 
I wonder if @Casinomeister has ever looked at the way Videoslots retroactively changed their affy terms without consulting their affiliates?
(Against Accreditation Standards, of course).

It was a VERY long time ago - April 2015 to be exact. Prior to that there was no "admin Fee".
From that April they deleted key fields of information from the back-end reporting, so affiliates could no longer see all the deductions in detail.

They then kept us in the dark for 2 years, until June 2017 when they introduced their new reporting system, and we saw the 25% "Admin Fee" for the first time, but they claimed it had always been there. It 100% for sure was not!

So now they are "Double Dipping" by taking 25% of GGR and 60% of NGR :(
The Admin and all the other fees means NGR is way lower than other similar casinos, and that is why affiliate earnings are so low compared to the others.

GREAT casino - no-one can deny, but not great for their affiliate partners.

KK
 
I had to breeze through this thread since I am still working on the London report and trying to get this out as quickly as I can.

I spoke with them about this and they explained how their math formula works - and yeah, I get it, there are a load of admin fees that cover their promotions which suck, but they justify it by claiming their player retention is longer than average so you are still getting about the same as if that player bailed after 60 days or whatever the average player retention time is now.

But this formula NEEDS to be apparent - it ought to be included withe check box when you agree to their terms. The person I spoke with was pretty sure it was at some point listed on the site but had been removed for whatever reason - new site layout/relaunch. I don't know.

But what I do know is that this needs to be "in your face" when signing up. Or take a CPA deal - there you don't need to worry about figuring this out.

@colinsunderland please chill out and don't call people dicks. Especially when they are members of the forum. Thank you.
 
But this formula NEEDS to be apparent - it ought to be included withe check box when you agree to their terms. The person I spoke with was pretty sure it was at some point listed on the site but had been removed for whatever reason - new site layout/relaunch. I don't know.

But what I do know is that this needs to be "in your face" when signing up. Or take a CPA deal - there you don't need to worry about figuring this out.

@colinsunderland please chill out and don't call people dicks. Especially when they are members of the forum. Thank you.

I am fairly certain the fee's have never been published on the site, they most certainly weren't when they first added them, and Videoslots at that time refused to even publicly say what they were (from memory, but it was in a thread over at AGD). Presumably they will be adding the information back to the site now that they know its missing?

Just for clarity, I didn't call him a dick, I said that is how he comes across. The whole interview was full of misdirection, misinformation and implying affiliates aren't good, yet he was an affiliate and (at that time) affiliates accounted for 30-35% of their new customers. Thats a pretty big chunk from a section of people he clearly doesn't value at all.
 
Hi Everyone,

This discussion has been ongoing with partly the same people, on different forums, on the internet for the last 3 years. There is also already a thread about it here at CM created a couple of years ago.

We have tried over and over to explain what went down. This has not been accepted by some which is unfortunate but honestly, us repeating the same things over and over again doesn't change anything. There comes a time when you just have to put a fork in the discussion because nothing new is added. That time passed well over a year ago for us.

Our fees have been in our terms and conditions for several years back and still is. Admin fees were previously called operational fee, then we changed the name on it to admin fee per request from affiliates. We made an announcement in affiliate forums about this as well a couple of years ago.

Before June 2017 we didn’t have a good statistical function on our affiliate site. We, therefore, informed our affiliates via email, and via forums, that anyone that wanted to have full stats could email us instead. This information was also received by several of the posters in this thread.

We have for several years informed affiliates that if they are not happy with a revenue share agreement structured in the way that we offer, they can have a CPA deal instead.
Almost 2 years ago we launched a 100% transparent statistical function that is available for all affiliates to use.

@colinsunderland we have not removed any information from our site.

Br,
Team Videoslots
 
@colinsunderland we have not removed any information from our site.

Br,
Team Videoslots

ok? I didn't say you had.
Whoever Bryan spoke to at Videoslots told him it had been removed according to his post, why would you (you as in Videoslots not you personally) tell him that if its not true?
While the fact there is a 25% admin fee listed now in the terms and conditions, that wasn't always listed, in May 2017 they said

4.3 Calculation and Payment
During the term of the agreement, we will pay you commission on a Revenue Share basis, based on Income generated by Your referred players and through the continued promotion of Videoslots.com products and services. Your Revenue Share is calculated from the casino’s earnings of Your referred players minus Our game license fee, casino bonuses, admin fees, jackpot fees, regulator taxes, bank fees and chargebacks.

they now say

4.6.1 During the term of the agreement, we will pay You commission on a Revenue Share basis, based on Income generated by Your referred players and through the continued promotion of Our products and services. Your Revenue Share is calculated from the casino’s earnings of Your referred players minus Our game provider fee, bonuses (incl. paid loyalty), jackpot fees, regulator taxes, bank fees, chargebacks and 25% admin fees.
 
Our fees have been in our terms and conditions for several years back and still is. Admin fees were previously called operational fee, then we changed the name on it to admin fee per request from affiliates. We made an announcement in affiliate forums about this as well a couple of years ago.
"In our terms for several years" - maybe.
But they weren't in your terms when I first signed up to promote you way back in January 2014 - and I have no recollection of being informed of the change.
For sure I would never have agreed to accept such a change without serious discussion at least!

For example, here are my stats from March 2015 (the last month before VS started hiding some of the stats):
Gross Rev: £3,231
Less Bonus £733
Licence Fee: £512
Bank Fee: £973
Cash-Back: £688
Nett Rev: £325

If you take those 4 fees off the GGR, you get the £325 stated as NGR.
There was no "Operational fee" or "Admin fee" - nor was there in any month prior to that going back 15 months previous.

Yes we can "take it or leave it", but what about the 100's of sign-ups I sent you from Jan 2014 until June 2017 before I found out about this "admin fee"?

KK

See Related Threads:
 
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Your questions have already been discussed with yourself at AGD. Your welcome to contact our affiliate team for any further information.
We are now discussing this on CM as is our right :) So, I also would never have signed up as an affiliate with your brand had I know of the extreme amount of fees you were removing! I think you retroactively changed the amount of fees without telling affiliates, this should have not been applied to previously sent players and only to new players going forward. I am going to try a CPA hybrid deal with VS for a few months but I am in serious doubt I will ever make money with this program. If things do not change in my income all links are being replaced with a program who I can actually make money with.

I am predicting a future where the arrogant owner of VS, who was once himself an affiliate will shut down the affiliate program altogether.
He clearly is making a massive amount of money off of all our backs.
 
Hi @KasinoKing

Your questions have already been discussed with yourself at AGD. Your welcome to contact our affiliate team for any further information.

Br,
Team Videoslots.
No they were not answered. Please point us to where the answers to the questions above were clarified.

I have seen the threads on AGD... you simply end up ignoring queries and becoming non-responsive.

Just like you are trying to do here...

Jokers

Nate
 
Where is the transparancy in stating a rev share of up to 45% when in reality, it is more like a tenth of that number? That is false advertising.

It is very clear that they are one of the worst affiliate programs to work with. I really hope that we will see that when it comes to awards next year. They should def be nominated in the worst affiliate programs category.
 

Why give them more exposure when you know the numbers you will get?

I agree with you, the problem is that they imposed the 25% admin fee without telling anyone + doind it retroactivly. This is very rogue.
 
I am trying to locate a YT video - I can't recall if it was the Bandit or another streamer, but it was about a year or so ago when the hot topic was affiliates and their earnings. The streamer actually demonstrated that earnings are very low. IIRC correctly he showed an account-month picture with 60k of deposits and a five-figure profit for the casino, and he ended up with either 900 or 1600 quid in RS. Don't quote me on the figures but I do remember it was staggeringly low, if anyone else can locate it they will see this scenario isn't new at all. It's just been quantified recently with the report (via the link in Nate's OP). It may have been removed at the request of the aff. programme or is still there, I can't say for sure.
 

How on earth does a 'bank fee' account for about 30% of GGR? KK, if you have had this explained, let us know please!

@qrmed No affiliate ever takes home 45% of GGR as all programmes deduct bonuses, admin fees, taxes etc. So in my experience a 45% RS effectively means your yield is around 25-30% at best.
 
How on earth does a 'bank fee' account for about 30% of GGR? KK, if you have had this explained, let us know please!

@qrmed No affiliate ever takes home 45% of GGR as all programmes deduct bonuses, admin fees, taxes etc. So in my experience a 45% RS effectively means your yield is around 25-30% at best.

Well, in the case of Videoslots, 45% = 5.55% apparantly.
 
How on earth does a 'bank fee' account for about 30% of GGR? KK, if you have had this explained, let us know please!
I have not had that explained, but unlike me who only does ONE deposit and ONE withdrawal per month, I can see from the back-end stats that most players seem to make multiple deposits & withdrawals through the month, some making many transactions in a single day! :eek2: (I'm talking about at ALL casinos - not just Videoslots)
Pretty sure each and every transaction incurs a fee for the casinos.

KK
 
See Miles has left Videoslots, and is now running KTO Affiliates

In his rants over at GPWA he seems to imply he is sorry for previous actions, which I think must be Videoslots, which, to me, says what they are doing was wrong, or why would he apologise?

I had sympathy for him tbh, until I saw him register multi accounts at AGD rather than just respond as himself. Says it all really.


Find out more about KTO Casino's past casino, Fortune Legends.
 
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Videoslots add quotas, I didn't get an email about the T&C change, although I don't promote them so that could be why, did anyone else? Or is it something they decided to slip in without telling anyone?

5.2 Termination

5.2.1 Notice of termination shall be given in writing by either Party to the other. For purposes of notification of termination, delivery via email is considered a written and immediate form of notification and the Agreement shall accordingly terminate with immediate effect.

5.2.2 We may terminate this Affiliate Agreement with immediate effect if we determine (in Our sole discretion) that:

(11) if the Affiliate does not generate any new Money Players for a period of 6 (six) months.


Not that long ago they would have been put in the pit for that.

Quite a few affiliates reporting they haven't been paid for March yet either, but it seems to be a banking problem possibly, which would tie in with the problems they have been having with players bank transfers.

Have people's commissions increased recently, they told Bryan

I spoke with them about this and they explained how their math formula works - and yeah, I get it, there are a load of admin fees that cover their promotions which suck, but they justify it by claiming their player retention is longer than average so you are still getting about the same as if that player bailed after 60 days or whatever the average player retention time is now.

Everyone knows the promotions have dropped massively recently, using lower RTP games for the battles, 10p games instead of 20p etc, so presumably the admin fees have decreased now?
 
Also this

6.5 The Company reserves the right to reject/reduce the Affiliate’s Commission/change the Reward Plan if:

(1) The Affiliate substantially reduces its efforts to promote the Company, except in markets where affiliate activity is restricted (e.g. Netherlands), and/or

(2) the existing Reward Plan results in a financial loss to the Company, and/or

(3) the Affiliate does not generate a minimum of 6 New Depositing Customers in a period of 3 months, except in markets where affiliate activity is restricted (e.g. Netherlands), and/or

Someone reporting on
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that he promotes in Poland where new registrations have been blocked fr about 2 years. They stopped paying him because

"Your account has been triggered by the system in the group of accounts which did not qualify for having referred a minimum 6 new depositing players in the last 6 months as per point 6.5 of our Affiliate T&Cs.
For this reason, your payment has been cancelled; we hope you understand that our goal is to work together if possible and we invite you to get in-touch with us to discuss how we can reactivate your account and start working together again"


So in a restricted market, yet still don't pay. Nice one.
 
just tagging Bryan @Casinomeister in this as you are back now :)

Videoslots changed the terms and conditions (above) which is against the terms of their accreditation

Must not implement retroactive terms and conditions to their affiliate programs without opening up a dialogue with the affiliate and discuss other options.

No affiliate I've seen have been told about these changes, or had any opportunity to discuss them before they took place.

Also, they are cross promoting MrVegas, yet by all accounts aren't transferring affiliate tags over. I haven't had that confirmed myself as they refuse to answer. Maybe you could ask them for a yes/no answer?

Must not cross promote to other properties without giving proper credit to affiliates and/or their advertisers.

On top of that, from a player point of view, they have gave some customer details to MrVegas without consent, which is a breach of the GDPR.
 
While I agree with "if you're not happy don't promote it" in principle, one has to wonder why Videoslots always seem to have higher costs of operation than other places (cutting down on RTP, affiliates, promotions...)

Surely you've got one biggest player pool on the internet and, admittedly, the highest retention rate in the business.

If you guys aren't swimming in money you are doing something terribly wrong (or someone at the top is very, very rich).
 
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While I agree with "if you're not happy don't promote it" in principle, one has to wonder why Videoslot always seems to have higher costs of operation than other places (cutting down on RTP, affiliates, promotions...)

Surely you've got one biggest player pool on the internet and, admittedly, the highest retention rate in the business.

If you guys aren't swimming in money you are doing something terribly wrong (or someone at the top is very, very rich).

So much this but the answer is greed sadly. With the reduced RTP and the number of players they have, they're making money hands over fist as we say at my workplace. They were already making money before the reduction of RTP though saying that the weekly promotions were not sustainable even though the cashback people like myself were mostly playing it back anyway so really no need for cuts there either.
 
Everyone knows the promotions have dropped massively recently, using lower RTP games for the battles, 10p games instead of 20p etc, so presumably the admin fees have decreased now?
Sorry - only just seen your post today when the thread was bumped.
Their Admin fee has NOTHING to do with any promotions of any kind - they are all deducted separately from the GGR, as are banking and all other costs which most other casinos WOULD take from the admin fee.

If you guys aren't swimming in money you are doing something terribly wrong (or someone at the top is very, very rich).
The latter.
Don't get me wrong, the owners invested a VAST amount of time & money in making VS the best online casino on the planet and so they do deserve to be profitable. But retroactively reducing affiliate deals and lowering RTPs to maximise that profit to the highest possible level does leave a bad taste in the mouth...

KK
 
Did you get notified in advance of the quotas being added, and did they discuss it with you first?
 
Affiliates need to stand up against this type of behaviour.

Affiliate programs can't pay 3-5% of the revenue and stop the payments permanently when there are no new depositors signing up. What if that affiliate has personal issues and needs the money ASAP? This is a very unethical and unprofessional behaviour.

I would expect it from some unknown brand but not someone like this. By having a good relationship with affiliates, they would get massive increase in their revenue. They would have to pay the real revenue to them but the affiliates in return would bring way more players.

This is a definition of greed. You only think about short-term gain and don't care about other options or morals.

I really hope this is going to change.
 


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