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Table of Contents
10Bet Casino Review
A casino and sportsbook site slowly regaining trust after rebrand
Casinomeister's Verdict
Our relationship with 10Bet hasn’t been plain sailing, but previous stormy waters look to be giving way to a calmer ocean.
In fact, 10Bet was once a Casinomeister Accredited casino, but after a few incidents which we will get into later, we removed that accolade. Now, with a shuffle of management, 10Bet has been rebuilding their reputation and responding to customer complaints – something very important to us. A change in management hasn’t been the only improvement, with the site design getting a revamp too. After complaints of an inconsistent and lacklustre site, it has undergone renovations to become streamlined and user-friendly.
We can forgive, but we won’t forget how 10Bet neglected our accreditation. Our top online casinos undergo the rigorous testing we call the “Baptism by Fire” test, to ensure they belong on our recommendation list, so it is always disappointing to see a casino fall from grace. The breach of social responsibility a few years ago means we have kept a close eye on them, but it seems to be that they have made the necessary improvements surrounding responsible gaming since.
This 10Bet review offers our new, honest opinion of a site that has undergone many changes. Whether 10Bet has been on your radar for years or you were unaware of the history, help us put 10Bet to the test by leaving your opinion on our forum page.
A rebranded online casino
Pros
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Sleek casino design
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Over 2,700 games
Cons
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Social responsibility issues
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Limited live chat hours (8AM-11PM)
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First look
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First look
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10Bet Casino Bonuses and Promotions
The 10Bet promotions page is neatly separated into sportsbook and casino bonuses, with an impressive haul in both sections.
You never know what may be hidden in the terms and conditions but, thankfully, 10Bet has plenty of helpful information that will make activating bonuses as easy as pie. For additional support, our casino bonus list provides helpful guidance on red flags to look out for when it comes to promotions.
VIP and Loyalty Programs
Unless you are in a jurisdiction with a Gambling Control Board (GCB) licence, you won’t have access to the 10Bet VIP program called The Ten Club.
Players who do get access to it, may get rewarded with plenty of exclusive bonuses and a dedicated VIP manager. Still, what exactly it takes to become a member of this exclusive club is veiled in secrecy.
Banking & Payment Methods
When it comes to payments at 10Bet, there is truly something for everyone. With e-wallets, bank transfers, physical cards and crypto for players outside the UK. There are 17 depositing methods and 14 withdrawal methods, definitely a decent amount.
It takes up to 24 hours for e-wallet and crypto payouts to process, up to five days for physical cards and seven days for bank transfers. The payout limit for players outside the UK is €20,000 monthly, while UK players can withdraw with no limitations. The minimum withdrawal is £5 which is lower than other casinos, with the standard usually being £10.
As at any online casino with a strict licence, it is a positive sign to see KYC verification processes as a mandatory task before players can begin playing. This may feel like a drag, but it will protect you in the long run. Upload the usual verification documents in your account settings when you first make your account and 10Bet will get you up and running ASAP.
Average Based on 8 real users
Responsible Gambling
10Bet has not underestimated the importance of responsible gambling information as a safety and security measure. In the dedicated section (linked from the footer) players will find all about the tools and how to activate them. Unfortunately, players will need to reach out to customer support to set/change limits, but this means that the team of experts can help players stay in control of their gambling habits. It is suggested that players use the self-assessment tool and regularly revisit limits, which we think is great advice.
Unfortunately, 10Bet was found to be breaching the social responsibility code in 2023, failing to identify those at risk of experiencing gambling harm. Largely due to 10Bet not having a 24/7 support team, players experienced delayed intervention, which was only acknowledged the following morning. Despite 10Bet casino still not having a 24/7 live chat function, it has managed to stay out of trouble by increasing round-the-clock support for responsible gambling.
Customer Support at 10Bet
Customer support at 10Bet offers the usual FAQs, email support, and live chat, but there is a catch. The live chat is open between 8 am and 11 pm, which just isn’t good enough.
That’s why we reached out via email and live chat, finding that the customer support team was friendly, professional, and composed of experts, so it would make a world of difference for support to be accessible 24/7. This online casino is one of the few that doesn’t allow non-members to use the live chat function, which can be annoying if you want to ask a few questions before making the leap to sign up.
10Bet Experience and Features
As sportsbook and casino titles can be found under one roof at 10Bet, don’t be confused when the site loads to the default sports betting homepage. Using the four categories at the top, you can quickly navigate to your desired section, whether that be sports, live bets, casino or live casino.
While you’re moving around the site, you’ll notice that it is responsive with fast load times and buttons in the right places for simple navigation. For example, the subcategories on each page are presented near the top for ease of navigation. If you’re a fan of a clean aesthetic, this casino might just earn itself a big tick.
This sleekness is mirrored on the smaller screen, either on a dedicated app for iOS and Android or on a mobile browser. With more cluttered casino sites, the shift to a condensed screen typically has its teething issues, but 10Bet’s simplistic design adapts to the screen like a fish to water.
Brand games
10Bet Game Providers
10Bet hosts a humble 33 software providers, and while this may not be the most extensive list we’ve seen at an online casino, it is still an impressive one. You’ll spot huge names like Evolution, Playtech, Pragmatic Play and NetEnt. The best part is that you can filter for game providers, making the hunt for your next game just that little bit easier.
10Bet Slots
The slot selection at 10Bet features over 2,700 games, including jackpots, instant wins and drops & wins. The casino doesn’t specify the criteria for listing games in the premium games section, but there are 14 ‘top games’ at 10Bet casino , with an exclusive game from Playtech taking the top spot.
Looking at how often the ‘New Games’ section is updated may not be directly part of how we rate online casinos, but with at least 50 games added each month, this is worth shouting about. There is a dedicated section that features 27 Big Bass games by Pragmatic Play, which we don’t personally think is necessary, but you can be the judge of that.
Live Casino
Writing this 10Bet casino review, we were happy that this platform teamed up with Evolution Gaming. This means you can play state-of-the-art live casino games, including roulette, blackjack, baccarat, three-card poker and other games in the casino section.
You’ll also find popular titles like Crazy Time, Dream Catcher, and Football Studio Live, adding to a great live casino experience.
About the 10Bet Team and History
10Bet has been a staple casino since its creation in 2003, with a primary focus on sports betting but dabbling in casino games, too. 10Bet are owned by Blue Star Planet and have licences with the UK Gambling Commission (UKGC), the Swedish Gambling Authority and Gambling Control Board (GCB).
In 2023, they received a penalty of £620,000 from the UKGC for anti-money laundering and social responsibility failures. This has since been paid, demonstrating compliance with the regulator. So far, this has been an isolated incident.
Complaints and Track Record
10Bet originally came on board as a Casinomeister-accredited casino in April 2012, and when it was listed here, it generated six formal complaints (PABs). Additionally, there were a fair number of dissatisfied customers in our forum. A low score (it consistently scored in the 6 range – a grade of D), problematic management and lack of interest in being listed as an Accredited Casino were deemed “not a good match” with Casinomeister and we ceased rating 10Bet in December 2016.
Subsequently, the management team at 10Bet decided to apply retroactive predatory terms to their affiliate partners, which is highly unethical. Lately, 10Bet Casino has shown interest in renewing its collaboration with Casinomeister and fixing things.
Chloe is new to writing about online gambling platforms but storytelling has played a key role in her life for as long as she can remember. With a love of research and strong attention to detail, Chloe enjoys getting to the heart of an online casino to find out what makes it unique.
Chloe can usually be found with her nose buried in a book, discovering new worlds one page at a time.
