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Table of Contents
Lucky Wins Casino Review
Visually appealing online casino launched in 2023
Casinomeister's Verdict
Lucky Wins is another online casino in the grand collection owned by Dama N.V. The site features a wealth of games from over 100 top developers, rewards its players with bonuses, free spins and other promotions, whilst also providing a thrilling loyalty program. Not only that, but the site is well-designed, offering easy navigation and a mobile-compatible setup.
It’s not all plain sailing with the casino, though. Dama N.V. has been one of the more polarizing casino operators throughout the years. Players from a huge number of countries around the world cannot join Lucky Wins, while the chatbot throws up more obstacles than most players would tolerate when seeking support.
On the surface, there is plenty to enjoy about this online casino. It promises speedy deposits and withdrawals through various methods and promotes responsible gambling to its gamers. To find out more about the platform, be sure to read our full Lucky Wins review below. Better yet, if you decide to sign up and deposit, why not share your experience of the casino in our forums, too?
100+ software providers
From the Desk of Max Drayman
The casino in question here is one of those from the Dama N.V. group which we’ve been working with for over ten years. They’re one of the best casino groups I know. Because of our long-standing relationship, I’m confident that any player issues will be handled quickly and fairly. Whatever Dama property you’re at, you can count on fair treatment: If you run into problems, contact me directly, and I’ll see your issue gets immediate attention.
Pros
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Over 100 software developers
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A huge promotions section
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Daily prizes
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Nicely devised VIP program
Cons
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Massive number of restricted countries
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Irksome customer support chatbot
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First look
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First look
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Lucky Wins Casino Bonuses and Promotions
The promotions available at Lucky Wins are big in number. It’s great that both high rollers and standard players get their own welcome offers to enjoy. Beyond that, regular gamers get promotions to claim each day of the week, as well as a spin on the Lucky Wheel for extra rewards each day.
Lucky Wins Welcome Bonus
Lucky Wins Casino features a welcome package for newcomers, which gives you bonus funds and free spins on each of your first five deposits. The initial reward is 100% up to €500 with 100 free spins.
Overall, that’s a great way to kick off your gaming experience, but there are some important details to know, too. For example, the minimum deposit to qualify for this offer is €30. The maximum you can win from using this first bonus is €5,000, while the maximum you can win from the free spins is capped at €200.
Depending on your location, the free spins will be provided on one of four games:
- Gold Rush with Johnny Casino by BGaming
- Big Bass Splash by Pragmatic Play
- Book of Dead by Play’n Go
- Book of Ra Deluxe by Novomatic
You’ll need to wager the bonus amount and the free spins winnings 40x over before you can withdraw anything. Be sure to read the bonus terms and conditions carefully beforehand, as there are many games listed that won’t contribute to wagering or only contribute a small percentage.
No-Deposit & Free Spins Offers
How do you feel about Mondays? If you’re one of those people who experience Monday blues, you may feel a little better once you claim the Magic Mondays offer at Lucky Wins. This offer provides 10 no-deposit free spins each Monday, as well as up to 300 free spins when you make a deposit. Simply login to your account and use the code MONGIFT for the no-deposit reward and then deposit €30 or more with code MON300 for 300 free spins.
You could get free spins on games like Wolf Treasure, Gates of Olympus and Bonanza Billion, depending upon your location. Again, wagering of 40x the free spins winnings is required before you can withdraw anything. That may seem too steep for you, but there are sites that demand up to 70x wagering for their no-deposit offers. By comparison, the Lucky Wins wagering is more than fair.
The fun doesn’t stop there either, because there are other ongoing rewards for different days of the week, like Recharge Tuesdays, Friday Happy Hour and Easy Sundays, which all come with free spins to claim.
VIP and Loyalty Programs
The Lucky Wins casino does have its own loyalty program, which features 11 levels for you to ascend through. Every time you wager real money on the games, you earn comp points. 100 of these equate to €1 in bonus funds. The higher your loyalty level, the more profitable the exchange rate for comp points is.
As part of the scheme, you start at Topaz level and rise through various gemstone levels. Each new level features a new bonus reward to welcome you, too.
If you have what it takes to be a VIP player, the casino will contact you with an invite. While the site doesn’t explicitly state what it takes to become a VIP, they do say that you can track your progress by regularly checking for updates on the loyalty page.
The Lucky Wins VIP Club brings a selection of perks your way, including:
- Quicker payouts and higher withdrawal limits
- Better cashback percentages
- Dedicated account manager
- Exclusive access to new games before anyone else
- Priority support
- Exclusive giveaways and special gifts
- Exclusive bonuses and tournaments
Something that seems nice is that Lucky Wins lets you transfer your VIP status from another casino over to Lucky Wins. Just contact the VIP team to set this in motion. Keep in mind, though, that this may refer to being a VIP at other Dama N.V. casinos, rather than all online casinos out there. Little information is provided on this, so it’s best to reach out to customer support for clarification.
Banking & Payment Methods
The Lucky Wins platform provides 11 deposit methods to players, all of which transfer funds into your casino account instantly. Credit and debit cards from Visa and Mastercard are supported, but if you want to use a secure e-wallet option, methods including eZeeWallet, Jeton, AstroPay and Neosurf are options, too. Canadian players can also use iDebit.
For anonymous transactions, use Cash to Code transactions or Coinspaid for transferring cryptocurrencies. The site accepts Siru mobile payments, too.
Different payment methods have different limits, though the lowest minimum is €5 through Siru, while you can deposit without maximum limits imposed through Coinspaid.
You can use many of the same methods for withdrawals, with the minimum withdrawal being capped at €20. Up to €5,000 can be requested through Jeton, with others maxing out at €4,000 per transaction. Only Coinspaid allows unlimited withdrawals, adding extra credence to paying with cryptocurrencies.
You cannot withdraw more than €7,500 per week and €15,000 per month from Lucky Wins.
Lucky Wins suggests instant payouts occur through Coinspaid, Sofort, Jeton, AstroPay, ecoPayz and iDebit, which is fantastic. Just be prepared to wait up to three days for credit card withdrawals to complete.
Still, make sure your account is fully verified before you request a withdrawal at Lucky Wins. After you sign-up, you’ll receive a welcome email with a verification link in your email inbox to click. The casino also reserves the right to request certain documents from you before being able to process your withdrawal, in line with standard KYC processes. You may need to submit copies of documents confirming your identity, payment method, address, and more.
Responsible Gambling
Lucky Wins Casino is really big on responsible gaming, with a section of the website dedicated specifically to this. This reinforces the idea that gambling online should always be an entertaining, fun activity.
The page also provides insight into some of the tools that the casino offers to players to control their gambling. For example, you can set personal limits on your Lucky Wins account for a day, week or month, which include:
- Deposit Limits — A limit on your deposits
- Loss Limits — A limit on how much you can lose at the casino
- Wager Limits — A limit on how much you can wager on the games
- Cooling-Off Limit — Set a cooling off period for a definite period
- Self-Exclusion Limit — Disable your account immediately for a definite time frame
- Session Limits — A limit of between 6 and 10,000,000 minutes on the time spent gambling at Lucky Wins
The site also offers insight into seeking help from external organisations for problem gambling, including from Gamblers Anonymous, GamCare and Gambling Therapy.
Customer Support at Lucky Wins
If you reach a point of needing more information while playing at Lucky Wins, they throw you an FAQ section to visit. This section features 15 questions and answers to browse through, including insight into promotions, casino games and payments.
Beyond that, if you need to speak to a support agent, they do have a live chat function. Clicking on the logo to the bottom-right of the screen will lead you to this option. Yet you need to get through a back-and-forth with a chatbot. Our experience with this was particularly frustrating, as it doesn’t give you a chance to speak to an agent for a while.
You can fill out the email contact form or send a message to [email protected] as an alternative. The casino promises to monitor its inboxes and try to respond “as quickly as possible” to players. It also suggests support is available 24/7, though we haven’t actually been able to speak to an advisor to confirm this, despite our best efforts to do so.
Lucky Wins Casino Experience and Features
The overall design of the Lucky Wins casino site is very user friendly, with easy links down the left-hand side of the screen. It’s a classic casino design, so if you’ve visited or been a part of other platforms before, it won’t look dramatically different.
One downside that we discovered while at Lucky Wins is that some of the images don’t display properly. This includes logos of the games in the lobby and of the various payment methods supported by the site, which does make it look a little broken.
The casino is compatible with mobile devices, though you won’t find an app for it in the Google Play or Apple stores. You must navigate the website through your device’s mobile web browser. On the menu at the left is a link to ‘Install App’, though this doesn’t download an app in the traditional sense. Instead, it installs an .apk version of the site for quicker access.
The mobile version of Lucky Wins is designed to mimic the desktop version as much as possible. Thus, it uses the same colour scheme, promotions and interface. The only difference is that the side menu is now found with the hamburger button at the bottom.
Brand games
Lucky Wins Casino Game Providers
Over 100 providers supply their software to Lucky Wins, and you can filter the games by their respective providers, too. They’ve teamed up with high-quality brands such as Yggdrasill, NetEnt, Red Tiger and Pragmatic Play, but they also feature games from lesser-known brands like Electric Elephant and Kiron. Overall, a truly inviting lobby for all.
Lucky Wins Slots
Visiting the slots category of the casino gives you the opportunity to navigate through the popular releases, those with Megaways included, the games featuring bonus buy options, fishing-themed games, and more. You can also see the newest releases on offer, if you like playing the slots as soon as they launch.
You will only see extra information on the slot games once you’re logged into your account, which is a shame. Furthermore, you can only play them in demo mode when logged in.
The Jackpot section of the lobby features a wide range of slots too, with the current jackpot amount displayed below each game before you load it up.
Live Casino
Lucky Wins Casino has its live casino titles all in one spot. They all come from reputable brands like Pragmatic Play, Evolution and others, and are nicely divided into separate categories of Game Shows, Roulette, VIP Roulette, Blackjack, VIP Blackjack, Baccarat and Poker.
Knowing these live developers, we can confidently say the games are streamed in high definition from top-quality casino studios. In other words, if live casino is your thing, you’ll likely have an excellent gaming experience with the live releases, such as Immersive Roulette, Snakes & Ladders, Dream Catcher and Oasis Blackjack.
About the Lucky Wins Team and History
The Lucky Wins casino was established in 2023 by the Dama N.V. operator. This company is registered and incorporated under the laws of Curacao, with the registration number 152125. It also holds license number OGL/2023/174/0082 from the Curacao Gaming Control Board.
Dama N.V. had many complaints levied against it in years past, though things have changed a lot since that time. It is considered one of the more responsive and professionally run large casino groups online today.
Complaints and Track Record
In terms of complaints, Lucky Wins has not been mentioned in our Player Arbitration section. If it had been discussed in a negative light, this would have definitely affected their casino rating. But players haven’t mentioned it at all in terms of general comments or complaints — which is always a good sign.
Of course, operator Dama N.V. has been discussed at length, with both positive and negative experiences reported about the operator and its casinos. Then again, considering how many online gambling sites it owns, this is only to be expected.
Speaking of Dama N.V., the operator was issued a formal warning by the Australian Communications and Media Authority (ACMA) in 2021 for providing online casino sites to players based in Australia. This violated the country’s Interactive Gambling Act 2001. Two years later, it received another formal warning from ACMA for various other sites, including Betibet and Cleopatra Casino, which it claimed were operating in the same way.
Simon Wright has been both a player and an observer of the online casino industry for over 15 years. His knowledge of the online casino industry – to include sports is massive. Not many folks have the experience or his knowledge about online gambling. His adoration of football is also noted. He has painted his house blue (Chelsea) and annoys his neighbors with local football songs on game days.
