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Table of Contents
West Casino Review
New Every Matrix Casino
Casinomeister's Verdict
West Casino is a new online casino from the online gambling giant Every Matrix, and while they’ve only been on the block for a couple of years, they – so far – have shown themselves to be trustworthy, honest – and they’re definitely one of the better online casinos around today.
We’re happy to recommend West Casino here at Casinomeister – and you can find out why in this extensive review!
First Impression
West Casino is a relatively new casino powered by Every Matrix. We have not met the operators – so we are not too familiar with this casino’s operation.
The casino itself has a pretty nice layout. It’s intuitive – and that have a good selection of games: NetEnt, Leander Games, NYX, Habanero and more.
And yep – they are new. At press time (21 March 2018), they only accept credit cards (Mastercard, visa), Ecopayz, and Trustly for deposits. Since many of us only use web wallets like Neteller, this may prove to be an issue for some.
They have a new forum rep, Eduard Blake, so if you have any issues you can contact him in our forum.
Players located in the following countries are not eligible to claim any type of bonus: Brazil, Bulgaria, China, Croatia, Bosnia & Herzegovina, Dominican Republic, Indonesia, Macau, Malaysia, Mauritius, Mexico, Pakistan, Thailand, India, Russia, Poland, Serbia, Peru, Bangladesh and Tunisia.
Pros
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Nice selection of games
Cons
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Every Matrix (issues with SE players)
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Euro 20K per month withdrawal limits
West Casino Bonuses and Promotions
Like all reputable online casinos, West Casino offers new players a new-player bonus, and we’ll cover details of this below.
Welcome Offer
The main welcome bonus at West Casino is a 100% matched deposit bonus up to $600, and you’ll also get 200 free spins too. In order to claim the deposit bonus you’ll need to opt in to claim the deposit bonus when making your first deposit.
If you don’t choose to claim the deposit bonus upon making your first deposit, you will not be able to claim the deposit bonus at a later date. Certain payment methods are excluded, and some casino table games are excluded from the wagering requirements, too.
No-Deposit & Free Spins Offers
At the time of writing, West Casino does not offer a no-deposit bonus or a no-deposit free spins promo. If this changes in the future we’ll update this review accordingly.
VIP and Loyalty Programs
“As of now, WestCasino has your back at absolutely each step you take! This means you can claim a 15% Reload Bonus on all your deposits of € 30 or more, at any given time of day!”
That’s what West Casino has to say about their on-going loyalty program that ALL players are automatically opted into upon joining – and we think it’s pretty decent!
Banking & Payment Methods
West Casino offers a wide variety of payment methods and you will find yourself able to make deposits and withdrawals using all major credit and debit cards – Visa and MasterCard included – along with a number of EWallets such as Skrill and Neteller. You can also make deposits and withdrawals via bank transfer – and they also let you make bank transfer payments via Trustly which means they are instant and fee-free.
Withdrawal Speed
When it comes to withdrawals, we were happy to see the West Casino offers a lock withdrawal function, and while their cash out time isn’t the fastest in the industry, they do state that they aim to process all withdrawals within 48 hours. Unfortunately, their withdrawal limits are quite low, and the maximum you can withdraw per week is $5000.
Responsible Gaming
The casino is very transparent in its position on responsible gaming, and players can impose many restrictions on their account. Players can choose to set a daily, weekly, or monthly deposit limit, and once they’ve hit this limit, they won’t be able to deposit again until the limit is reset.
If a player wants to lower their deposit limit, this change will take place immediately. Increasing limits, however, takes 24 hours. Along with deposit limits, the online casino also allows you to take a time-out, or use their self-exclusion function, which completely blocks access to your account for a minimum of 6 months.
Customer Support
We were happy to see that West Casino provides customer support 24 hours a day, 7 days a week. This ensures that no matter what time of day or night you’re playing at the casino, you’ll be able to get the help you need should a problem arise, or should you have questions.
As with most reputable casinos in today’s online gambling industry, West Casino offers a live chat facility. This allows you to speak with a member of the customer support team in real time, and we always recommend using live chat where possible as it will ensure the speediest response.
If you can’t use live chat – or simply prefer not to – you can also reach West Casino’s customer support team via email. However, response times are naturally a little longer and you may find yourself waiting up to one working day to get a response.
One thing that we were quite impressed with, was that West Casino has put together a very detailed FAQ section. This FAQ section answers many of the most common questions, covering everything from deposit limits and minimum withdrawal amounts, to account creation queries and more. You can find this FAQ section – along with links to open up the live chat function – from the support link in the website footer area.
KYC
Know Your Customer – commonly referred to simply as KYC – is an identity verification check that the majority of reputable online casinos will carry out on their players at one time or another. West Casino, as an MGA-licensed casino, has to adhere to relatively strict rules and regulations, and running KYC checks on their players is one of these regulations.
If you are asked to complete the KYC check, you will need to upload documentation to West Casino proving both your identity and your address. Usually, simply uploading a copy of your passport or driving licence and a copy of a utility bill or bank statement is enough – and the casino team will then aim to process the documents within 24 hours of you uploading them.
Please be aware that if you use a credit or debit card to make a deposit at West Casino, you may also need to provide proof of ownership of the card. This is usually achieved by taking a photo of the card, blanking out all sensitive information bar the last four digits of the long 16-digit card number.
Website Experience and Features
Desktop and Mobile Gaming
We were happy to find that the casino is available to play from virtually any device, and this includes both desktop computers and laptops as well as mobile devices like smartphones and tablets. Thankfully, you do not need to download any software or install any mobile apps to begin playing.
Simply open up your mobile device’s Internet browser and navigate directly to the casino’s website. You will then be automatically redirected to a special mobile friendly version of the site where you can login to your account or register if you are a new player.
We spent quite a bit of time testing out the mobile version of the casino, and on the whole we don’t really have any complaints. We really like the fact that accessing the banking part of your account is easy as this makes depositing and withdrawing simple and straightforward, and you don’t have to waste time looking at tiny buttons in order to deposit or withdraw funds.
In the future, we would like to see the casino coming out with an iOS or android app, but for now, their mobile optimised casino is more than sufficient and we really don’t have any complaints.
Brand games
Providers
West Casino offers casino games from a small selection of game developers, and while the number of software providers on offer is far less than we may see at other online casinos, the selection of games is, for the most part, sufficient. You’ll find games on offer from Elk Studios, Habanero, Leander Games, NetEnt, Play’n GO, Pragmatic Play, Quickspin and Evolution Gaming.
Slots
It’s clear that video slots make up the bulk of the game range at West Casino, and whether you’re looking to play your 100 free spins, your 200 free spins – or simply want to use the casino’s generous welcome bonus on your favorite games – you’ll find a huge amount of variety.
Many of the top games at westcasino are provided by NetEnt – and below, we’ll look at some of the most popular slot games the online casino offers.
Gonzo’s Quest is, perhaps, one of the best-known video slots on the planet, and it’s also one of the most popular with millions of players enjoying it every single year. The game follows the life of an adventurer called Gonzo as he searches for long-lost treasure in the Amazonian jungle. In the base game, win multipliers of up to 5X can be applied against wins. It’s the Free Spins bonus round, however, you’ll want to aim for as here, wins can be multiplied by up to 15X! The Free Spins bonus round is triggered by landing 3, 4, or 5 of the scatter symbols anywhere in view.
Jack Hammer II is one of NetEnt’s old ‘classics,’ and while there may not be enough win potential for some players, as seen in many new video slots, thanks to its fascinating bonus round, Jack Hammer II is a favourite among many players, and there is respectable win-potential inside the bonus round. Once 5 scatter symbols are displayed, the bonus round begins, and on each spin, one wild symbol is added, with all wins multiplied by 2X. All winning combos trigger the sticky win spin, in the base game as well as in the free spins bonus round, so re-spins continue with any new winning symbols locking in place!
Starburst is one of the best-known video slots ever, and has been produced by NetEnt, one of the world’s largest software suppliers. The game might seem simplistic, but its success probably lies in the way it is simple to operate and easy to play, providing up to 500 times your stake win potential. The game has no traditional bonus round yet on the middle three reels there are unique Wild Symbols. If some of these wild symbols are land, they expand and fill the whole reel on which they fall. Then a re-spin, with the wild locked in position, is awarded to you. If you manage to land a new wild turn, on the re-spin, you can get up to three wild reels in total, offering some healthy win-potential!
Live Casino
Whenever we see that Evolution Gaming is the main source of games in a casino’s live dealer casino – well it’s always a plus point in our eyes. When we were writing this review of West Casino, we noticed that they indeed have chosen Evolution Gaming to power their live dealer casino – and this means you’ll be able to access the highest-quality live casino games right from your desktop computer or laptop.
Thanks to the way that Evolution Gaming has developed their software, you do not need to download or install any additional software, apps or plugins to play their games.
If you’re playing from a mobile device, you simply need to load up the games as normal through your mobile device’s internet browser, and you’ll be prompted to tilt your device into landscape mode for an optimal gaming experience.
When it comes to the game variety, you’ll find everything from casino classics like Roulette, Blackjack and Baccarat, to more unusual creations including the likes of Crazy Time, Dream Catcher and Football Studio Live.
Table Games and Video Poker
There’s also a decent selection of Video Poker machines available at West Casino, and you’ll find yourself able to play machines including Jacks or Better, Deuces Wild, Joker Poker and Double Feature.
Other games available at the casino include Red Dog, Pontoon, Casino Hold’em and Caribbean Stud Poker.
Progressive Jackpots
Strangely, you won’t find any progressive jackpot games from Microgaming at westcasino; all of the jackpot games on offer are from NetEnt, and that means you’ll find titles like Divine Fortune and Arabian Nights.
Sure, these progressive jackpot slots may not offer the tens of millions that classics like Mega Moolah do – but with Divine Fortune, for example, you can still end up winning well over $1 million!
About the Team and History
West Casino is licensed by the Malta Gaming Authority – they are not able to accept players from the United Kingdom, unfortunately. The site is owned and operated by Every Matrix – a well-known online gambling operator with a fairly strong track record – and the site appears to be well-received by players.
Complaints and Track Record
As such a new casino, we are yet to receive any complaints surrounding West Casino. This is good news – and it’s one of the reasons why we’re more than happy to recommend them to our readers.
The man with the plan here at Casinomeister. Bryan Bailey has been running Casinomeister since its launch in June of 1998. He has watched the industry grow from its primeval stage to what it is now. The Meister has attended nearly 100 conferences in the past 20 years and has either been a speaker or a panel moderator for at least 60 events. He has always been an advocate of fairness and reason and is known to like German beer, a good Scotch, and astrophotography.