Rushmore Casino Experiences

[The Dude]

I'm in the process of bringing Rushmore Casino on board, and I'd like to know if any players have had cheerless experiences with them.

Any unresolved issues? Please let me know here, via PM or (gasp!) PAB

 

[RobWin]

I'm in the process of bringing Rushmore Casino on board, and I'd like to know if any players have had cheerless experiences with them.

Any unresolved issues? Please let me know here, via PM or (gasp!) PAB

Why don't you see if they can hook up all Casinomeister Members with a Free $50.00 No Deposit Sign-Up Bonus for signing up with them thru your site here...right now they don't offer any free no deposit sign up money...

 

[anniemac]

I have played at Rushmore quite a bit. I haven ever made a cashout though. I know that they are not a quick paying as Club World - 2 day before processing etc. But they have very good CS or rather my dealings with them were excellent. Games played fair and they have nice deposit bonuses with no max cashouts (or they were when I played).

 

[bonustreak]

Not as a player but as an affiliate I have had to chase down payments several times and the tracking is something to be desired.

 

[jackieb7]

Bryan-

Bring them on... very good experience with them... they need to give out some freebies tho!

 

[babs7262]

I didnt have any problems with deposits or play but I wish they didnt have a $30 min deposit. I talked to them alot a few months ago and even made a post about them. Nobody really complained . Ithink the contact was Michael Brockman or Brookman, I cant remember now but he was very helpful and I encouraged him to visit here awhile back

 

[me_and_ed]

Does anybody know why thier Randoms were/are so high, they dont offer rediculous bonuses to load them up, I have not played there for a while so maybe they have been won and are lower now.

 

[vinylweatherman]

They need to expand their deposit and withdrawal options if they want to attract players from outside the USA and Canada. They take neither Neteller nor Moneybookers, and I would have to create a Citadel account to play there - this would be an initial barrier, since I have had no need to wander away from Neteller so far, and as a VIP I am suddenly getting COMPS (gasp) out of Neteller, currently 1.5% cashback on all deposits above my target, currently around 13K over 6 weeks, calculated over a past 6 weeks when I was playing far less than usual With funding fees at 1.75%, I can fund my account for a net 0.25% if I match this with extra deposits, and possibly more if I "churn" my funds between casinos (wagering them in good faith of course by doing promos, then withdrawing ).

 

[ugaboga]

They need to expand their deposit and withdrawal options if they want to attract players from outside the USA and Canada. They take neither Neteller nor Moneybookers, and I would have to create a Citadel account to play there - this would be an initial barrier, since I have had no need to wander away from Neteller so far, and as a VIP I am suddenly getting COMPS (gasp) out of Neteller, currently 1.5% cashback on all deposits above my target, currently around 13K over 6 weeks, calculated over a past 6 weeks when I was playing far less than usual With funding fees at 1.75%, I can fund my account for a net 0.25% if I match this with extra deposits, and possibly more if I "churn" my funds between casinos (wagering them in good faith of course by doing promos, then withdrawing ).

Exactly. One of the reasons I havent signed up, even tho I want to, is because they do not offer Neteller or Moneybookers. I contacted them about this and it seems they have no current intention of adding these payment methods.

 

[chayton]

same here, I did sign up but they didn't have moneybookers so I uninstalled. Also I remember getting errors every time I opened the casino, but that's probably fixed by now.

 

[babs7262]

I think these ppl are headed in the right direction and Ill tell you why. I emailed Mr Brookman with the concern that ppl may not want to deposit $30 (that is their minimum). I explained that there are lots of low rollers and I myself would deposit on a weekly basis if it were lowered

Lo and Behold..I get an email saying "we received your email and after careful consideration, we decided to lower the minimum deposit to $20"

How's that for customer service?

 

[LaurieJim]

I think these ppl are headed in the right direction and Ill tell you why. I emailed Mr Brookman with the concern that ppl may not want to deposit $30 (that is their minimum). I explained that there are lots of low rollers and I myself would deposit on a weekly basis if it were lowered

Lo and Behold..I get an email saying "we received your email and after careful consideration, we decided to lower the minimum deposit to $20"

How's that for customer service?

.............they seemed to be o.k and i liked the c/s, i was just alittle uneasy with the high jackpots most of them being over 20k.

 

[babs7262]

I know,

Arnt those JP's extremely high. They must not hit as much as other casinos ut how cool would that be!

 

[blackjackguide]

I have been having some problems with the affiliate side getting paid. Sent several emails not returned.

My players have told me that they love this casino and it always gets praised. Don't know what to think about them treating affiliates this way...

 

[winbig]

I have a small issue with their T&C - not because of their rules, but the way it's worded and positioned on their site:

# In order to withdraw winnings from this bonus we ask that you fulfill the following wagering requirements:

* Players are asked to wager the bonus and deposit amounts fifteen (15) times before making any cash-outs. Bets placed in the following games: All Blackjacks, Perfect Pairs, Baccarat, Craps, All Video Pokers, TriCard Poker, War, Paigow, Red Dog, Caribbean Stud and Roulette do not fulfill players obligations towards wagering requirements.

# If you withdraw before having reached the minimum wagering requirements, your bonus and winnings will be void.
# Wagering on restricted games does not count towards the fulfillment of the wagering requirements and winnings from rounds played on restricted games before meeting the wagering requirements will be removed at the time of a cash-out request.

The problem lies in the fact that in point #1 they simply say that the restricted games won't count towards meeting your WR. If a player didn't read any further and took that for face value, they would forfeit any winnings, as it's stated in point #3.

Why would they have their T&C page setup like that in the first place? Why not just simply say in 1 paragraph that any bets placed on restricted games would void any winnings? Why say one thing in one paragraph and have totally different information in another paragraph further down the page?

edit: After another reading of point #3, I see that their statement is pretty ambiguous. Are they going to void ALL of a player's winnings, or just winnings generated from a restricted game? And on the flip-side, are they going to refund a player's losses if they play a restricted game and lose?

If they're only going to void winnings made from a restricted game, they're just setting themselves up for bonus abuse. A player could simply go in, double or triple their BR on a restricted game then grind away the WR on allowed games and still cash out ahead even with the extra $ being taken away from their winnings on a restricted game.

 

[LaurieJim]

i just withdrew 1k from rushmore, i have to send in some docs and then we will see how fast the check comes.................laurie

 

[KasinoKing]

Why would they have their T&C page setup like that in the first place? Why not just simply say in 1 paragraph that any bets placed on restricted games would void any winnings? Why say one thing in one paragraph and have totally different information in another paragraph further down the page?

Totally agree with your post - another RTG either deliberately trying to trick players, or too incompetent to write clear, concise, unambiguous T&C's.
I don't know which is worse...


However, I do think you may need to re-read & re-think what you said in your last point...

If they're only going to void winnings made from a restricted game, they're just setting themselves up for bonus abuse. A player could simply go in, double or triple their BR on a restricted game then grind away the WR on allowed games and still cash out ahead even with the extra $ being taken away from their winnings on a restricted game.

 

[winbig]

However, I do think you may need to re-read & re-think what you said in your last point...

Why?

For example, the following scenario:

Player deposits $100, gets $100 bonus. They have a good run at (restricted game) Blackjack and take their balance up to $1000.

They head off to slots and pull @ $10 a spin. Their balance drops down to $500 ($500 loss - well over the original D+B) before they finally hit a good run and after they meet the WR's, their balance is at $2,000.

You can clearly see that if not for gaining the extra $800 on a restricted game, they would have never hit the good streak on slots and hit the $2k mark, let alone been able to finish the WR's....clearly bonus abuse in any casino's eyes. But, with the wording of their T&C, it's definitely up for debate that the casino is only going to void $800 of the player's winnings. After taking another $100 for the phantom bonus, this leaves the player with a profit of $1000 off of a $100 deposit.

I mean, how would anyone take the following statement -

and winnings from rounds played on restricted games before meeting the wagering requirements will be removed at the time of a cash-out request.

I take it as they're only going to remove the money the player won from playing Blackjack, not the entire amount they try to cash out.

 

[Mousey]

I read through their T&C as best I could (fine print at hi res), but didn't see anything about a max cash out rule? Did I miss it?

They do confiscate the bonus upon withdrawal of winnings I take it?

Any weirdities I missed but should be aware of before I download this weekend?

 

[KasinoKing]

Why?

Because you said 'grind away the WR on allowed games', not 'play an allowed game & get lucky'.

Grinding out WR normally means playing a very low-risk strategy so that you lose as little of the bonus money as possible, but you are still nevertheless losing.
In that scenario the player would not be better off.

Anyway, that was just me being picky Please excuse the minor de-rail from the important topic here - as you said, their T&C's are very badly written & do need amending.

KK

 

[babs7262]

THeres an easy solution to which i usually follow unless Im broke bored....dont use bonuses and you wont have to worry about it

 

[winbig]

I read through their T&C as best I could (fine print at hi res), but didn't see anything about a max cash out rule? Did I miss it?

They do confiscate the bonus upon withdrawal of winnings I take it?

Any weirdities I missed but should be aware of before I download this weekend?

Yes, it's a phantom bonus.

This is a Play Bonus - the bonus credits are for wagering purpose only, and only winnings from the bonus (and not the bonus itself) may be cashed out. At the time of a cashout the amount of the bonus will be deducted from the balance.

Another poorly worded item. With a statement like that, if they wanted to get technical, they could only pay you the amount you won and not even include your deposit in that amount...

 

[anniemac]

When I was playing there I asked them about their bonuses and whether they had a max cashout and was told that all bonuses were no max cashout unless specified. The only reason I don't play there anymore is because I can get my winnings (if any) from Club World next day and Rushmore has to send a check. Simply a matter of convenience for me.

I think if you start analyzing all casinos' T&C's you will find ambiguous items that need clarification and only make since to the people they benefit.

 

[winbig]

When I was playing there I asked them about their bonuses and whether they had a max cashout and was told that all bonuses were no max cashout unless specified. The only reason I don't play there anymore is because I can get my winnings (if any) from Club World next day and Rushmore has to send a check. Simply a matter of convenience for me.

I think if you start analyzing all casinos' T&C's you will find ambiguous items that need clarification and only make since to the people they benefit.

Sad, but true....there's only a handful of online casinos out there that have clear and concise T&C's

 

[sdaddy]

winbig,

As far as I'm concerned there's a much bigger problem with their T&Cs that really hasn't been pointed out yet.

Yeah, that's right; they have one of those "bonus abuse" clauses that basically let them confiscate winnings for any reason they see fit. I don't know about everyone else here, but that's a deal breaker for me.

The casino reserves the right to review transaction records and logs from time to time, for any reason whatsoever. If, upon such review, it appears that player's are participating in strategies that the casino in its sole discretion deems to be abusive, the casino reserves the right to revoke the entitlement of such player to the promotion.

Furthermore, if upon such review, the players practices have been deemed to be "Promotion Abuse", Rushmore Casino Management has the right to take the following actions, at its sole discretion, against such abusers:

* All winnings on any account/s opened will be null and void and all cash-ins will be cancelled where play has been deemed abusive.
* Abusing Player accounts may be terminated with immediate effect.
* Players found to be abusing promotions may be barred from receiving further promotional offers at the Casino.

 

[winbig]

winbig,

As far as I'm concerned there's a much bigger problem with their T&Cs that really hasn't been pointed out yet.

Yeah, that's right; they have one of those "bonus abuse" clauses that basically let them confiscate winnings for any reason they see fit. I don't know about everyone else here, but that's a deal breaker for me.

How did I miss that

That statement is ambiguous in itself. If they wanted to split hairs, with that term they could keep a player's deposit as well.

and all cash-ins will be cancelled

 

[KasinoKing]

As far as I'm concerned there's a much bigger problem with their T&Cs that really hasn't been pointed out yet.

Yeah, that's right; they have one of those "bonus abuse" clauses that basically let them confiscate winnings for any reason they see fit. I don't know about everyone else here, but that's a deal breaker for me.

The casino reserves the right to review transaction records and logs from time to time, for any reason whatsoever. If, upon such review, it appears that player's are participating in strategies that the casino in its sole discretion deems to be abusive, the casino reserves the right to revoke the entitlement of such player to the promotion.

If that's a deal breaker, you better stop playing online.
If you can name just 6 reputable casino groups who don't have this, or very similar terms in their T&C's, I will donate $100 to the charity of your choice.
Seriously.
Only genuine 'bonus abusers' have anything to fear from terms like this - normal gamblers have nothing to fear.

Note: I'm not defending Rushmore - I still think their other terms (as pointed out by Winbig) are crap & need re-writing.

 

[blackjackguide]

If that's a deal breaker, you better stop playing online.
If you can name just 6 reputable casino groups who don't have this, or very similar terms in their T&C's, I will donate $100 to the charity of your choice.
Seriously.
Only genuine 'bonus abusers' have anything to fear from terms like this - normal gamblers have nothing to fear.

Note: I'm not defending Rushmore - I still think their other terms (as pointed out by Winbig) are crap & need re-writing.

I agree that most casinos do have some type of this wording in their terms.

Anyone else have any positive or negative feedback on Rushmore?

 

[Audioz]

It's now in the accredited list on Casinomeister, so it looks like, they are honest.

 

[sdaddy]

If that's a deal breaker, you better stop playing online.
If you can name just 6 reputable casino groups who don't have this, or very similar terms in their T&C's, I will donate $100 to the charity of your choice.
Seriously.

You know, just because something is widespread (and I'll grant you that such clauses are these days) doesn't make it OK. It also doesn't mean that discriminating, fair-minded players have to settle with playing at casinos with such terms.

I'm not being unrealistic. Why do I need to name 6 reputable casino groups who don't have this? These four groups are plenty for me: Jackpot Factory, Trident Entertainment, Bellerock Entertainment, Vegas Partner Lounge.

Only genuine 'bonus abusers' have anything to fear from terms like this - normal gamblers have nothing to fear.

Sorry, I'm not going for that. If "bonus abuse" is so clear to spot, then it shouldn't be that hard to come up with clear-cut rules against it. To leave this up to interpretation of management post-withdrawal is asking for trouble.

 

[winbig]

Hopefully we'll hear from Rushmore after the weekend...

 

[machinehead11]

Thank goodness they're accredited. I just requested a cashout of two grand...the largest amount I've ever won from a twenty dollar deposit!

I have had a couple of successful withdrawals from them before, so I'm not concerned about their reputation.

 

[Mousey]

For their sign up bonus, their website says to deposit then enter the bonus code before playing. Is this correct? (For anyone that's not familiar with RTG and their bonuses, the proper sequence of deposit/code is crucial.)

I don't usually do bonuses at RTGs, but for the first deposit (and no max cashout) I may give it a whirl.

 

[machinehead11]

I believe this is correct. However, it's been months since I requested a bonus from Rushmore.

 

[blackjackguide]

Thank goodness they're accredited. I just requested a cashout of two grand...the largest amount I've ever won from a twenty dollar deposit!

I have had a couple of successful withdrawals from them before, so I'm not concerned about their reputation.

WOW, Congrats on your win. What game did you play for that huge of a win!

Please let us know how fast your withdraw is handled.

 

[Audioz]

For their sign up bonus, their website says to deposit then enter the bonus code before playing. Is this correct?

I'vetried it now, because normally you must enter the code always before and it works fine, because after redeeming your coupon you see the known sentence "on your next deposit you will get a 100% bonus, minimum deposit is $30 and maximum $400"

 

[Mousey]

I did as the website instructed and it worked fine. Also gobbled up deposit + bonus in record time. Ouch.

I think my memories of 'once upon a time' being able to play quite some time on a deposit, and even being able to actually win, are all some sort of delusion.

Note that (as someone has mentioned already) Rushmore has some fat RJs. I saw several in the $9 - $20k range.

 

[lojo]

I did as the website instructed and it worked fine. Also gobbled up deposit + bonus in record time. Ouch.

I think my memories of 'once upon a time' being able to play quite some time on a deposit, and even being able to actually win, are all some sort of delusion.

Note that (as someone has mentioned already) Rushmore has some fat RJs. I saw several in the $9 - $20k range.

i think I'd be quitting my weekly deposits and going for the lottery on those babies. At one penny one line!

 

[machinehead11]

WOW, Congrats on your win. What game did you play for that huge of a win!

Please let us know how fast your withdraw is handled.

I should have taken a screen capture shot of it.

I won on Caesar's Empire (my favorite slot). I actually hit the highest-paying combo (4 Cleopatras + a coin) TWICE in a span of 10 minutes! The first one I got $1500, and the second one I won an additional $1500. Of course, I ended up blowing a thousand of those dollars, but I cashed out the remaining two grand before I could screw it up.

 

[lojo]

I should have taken a screen capture shot of it.

I won on Caesar's Empire (my favorite slot). I actually hit the highest-paying combo (4 Cleopatras + a coin) TWICE in a span of 10 minutes! The first one I got $1500, and the second one I won an additional $1500. Of course, I ended up blowing a thousand of those dollars, but I cashed out the remaining two grand before I could screw it up.

Well there ya go!

You know gd good and well someone is going to bring down those random jackpots, and it could happen here. As soon as they address WinBig and sdaddy's concerns, i will deposit. ya'll can patronize rogue terms, even if they are accredited, I won't. My loss I guess.
But that random jackpot calls me. NOPE, not a penny from me, dig it? I knew that you could.

good luck fools, you had a chance to make a casino play the way you want to play... all is not lost yet.

 

[anniemac]

I have a small issue with their T&C - not because of their rules, but the way it's worded and positioned on their site:



The problem lies in the fact that in point #1 they simply say that the restricted games won't count towards meeting your WR. If a player didn't read any further and took that for face value, they would forfeit any winnings, as it's stated in point #3.

Why would they have their T&C page setup like that in the first place? Why not just simply say in 1 paragraph that any bets placed on restricted games would void any winnings? Why say one thing in one paragraph and have totally different information in another paragraph further down the page?

edit: After another reading of point #3, I see that their statement is pretty ambiguous. Are they going to void ALL of a player's winnings, or just winnings generated from a restricted game? And on the flip-side, are they going to refund a player's losses if they play a restricted game and lose?

If they're only going to void winnings made from a restricted game, they're just setting themselves up for bonus abuse. A player could simply go in, double or triple their BR on a restricted game then grind away the WR on allowed games and still cash out ahead even with the extra $ being taken away from their winnings on a restricted game.

I found the same terms on Club World's website:

6. Bets placed on Baccarat, Craps, Roulette games and Sic Bo do not count towards the wagering requirements of any bonus given unless otherwise stated. Bonus terms are clearly stated in the website or on emails. If you are unsure of bonus terms ask Support before playing.

7. The Casino reserves the right to withhold any amount in excess of the player's original deposit from a player's withdrawal if the bonus is wagered on the above games, before the wagering on allowed games is completed fully.

They just say it a little better.


This also came from Club World too. Does this mean that if you take a bonus and it is only good from 5-1 to 5-2 for example and you don't complete the wagering requirement by 5-2 then they will remove your bonus and winnings?

9. If a bonus has a timeframe and the conditions are not met within this timeframe, the bonus and any winnings from the bonus will be removed from a player's account.

I still say that if you look at all the casinos' T&C's, they are more gray than black and white and the gray leans toward the casino side.

And Lojo, it's not nice to call someone a fool. My mama said so.

 

[lojo]

9. If a bonus has a timeframe and the conditions are not met within this timeframe, the bonus and any winnings from the bonus will be removed from a player's account.

I still say that if you look at all the casinos' T&C's, they are more gray than black and white and the gray leans toward the casino side.

And Lojo, it's not nice to call someone a fool. My mama said so.

But ya know me abit, and i will, no offense to yo momma!

 

[anniemac]

 

[machinehead11]

I checked my Rushmore account, and it looks like my $2000 withdraw request has been approved. Now the waiting begins. It should appear in my bank account (via wire transfer) in the next 3-4 days or so.

 

[Rushmore Casino]

Hello everyone.

My name is Gabriel and I work for Rushmore Casino.

For of all, I'd like to mention how happy we are here to be an accredited casino at casinomeister. We'll do our best to exceed your expectations.

I have looked over the 5 pages of discussion over the weekend, and everything seems good. But if there is a complaint I missed, please do contact me by PM (or by email, see below).

I hope you all enjoy playing at the casino

Best regards,
Gabriel
gabriel[at]rushmoregaming.com

 

[winbig]

Hello everyone.

My name is Gabriel and I work for Rushmore Casino.

For of all, I'd like to mention how happy we are here to be an accredited casino at casinomeister. We'll do our best to exceed your expectations.

I have looked over the 5 pages of discussion over the weekend, and everything seems good. But if there is a complaint I missed, please do contact me by PM (or by email, see below).

I hope you all enjoy playing at the casino

Best regards,
Gabriel
gabriel[at]rushmoregaming.com

Welcome to the Forum, Gabriel...Congrats on the accreditation and welcome aboard!

Are you sure you read this thread thoroughly? There's a number of players that aren't too happy (myself included) with the way Rushmore's T&C's are worded....there's a number of items that are very ambiguous and anti-player friendly...

 

[james01]

Rushmore,

Welcome aboard. We're looking forward to hearing how you plan to address the T&C issues.

 

[Rushmore Casino]

Hi guys,

Okay, after reviewing your issues with the bonus conditions, and considering these issues, we have decided to remove the following item from the conditions:

* All winnings on any account/s opened will be null and void and all cash-ins will be cancelled where play has been deemed abusive.

The other issue, regarding restricted games, is pretty straight-forward: If you play restricted games with your bonus cash, your bonus becomes void and so do the winnings received. Your deposit remains and will NOT be deducted from your account.

From what I understand this is a pretty normal condition for bonuses.

I hope I understood your concerns correctly, and please do let me know if I haven't addressed these issues to your satisfaction.
:notworthy
I'd also like to thank casinomeister for giving us the opportunity to appear on this forum and help us provide even better service to our customers.

Regards,
Gabriel

 

[sdaddy]

Hi guys,

Okay, after reviewing your issues with the bonus conditions, and considering these issues, we have decided to remove the following item from the conditions:

* All winnings on any account/s opened will be null and void and all cash-ins will be cancelled where play has been deemed abusive.

That's good to hear. It's not often that a casino changes its bonus abuse policy, and you are to be commended for doing so.

Gabriel,

As long as we have you here, there is one other major issue I have with your T&Cs, which is your weekly payout limit:

"A maximum of $2000 (Two Thousand US Dollars) will be sent per week, all balances will be sent in increments of $2000 the following week(s)."

Would you not waive this rule if the player wins a large progressive jackpot? As you know, in such cases the winnings come from a pool of funds, which would give you the ability to pay it out right away. If, on the other hand, you stick to the $2K/week limit, then some large wins could take months or even years to pay out, and I don't think many people here would consider that fair.

So would you consider adding language which states that winnings from progressive jackpots will not be subject to any weekly payout limits?

 

[machinehead11]

Also, to follow up on the last poster's question:

I know that there are currently 2 options for payouts (bank transfer and mailed check). Each of these methods have a 2,000 maximum payout limit per transaction. If I had $4000 in winnings, and requested a payout of $2000 via each method, would I have to wait 2 weeks to receive all my money?