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Table of Contents
Borgata Casino USA Review
MGM-operated online casino with a good selection of game and great welcome bonus terms
Casinomeister's Verdict
Borgata Online Casino stands out from the competition due to its great selection of games, with about 50 providers and an excellent online poker experience. They also have a good set of deposit and withdrawal options, comprehensive responsible gaming tools and resources, and only a 15x wagering requirement on the welcome bonus.
The biggest downsides here are the slow withdrawals processing with no weekend payouts, meaning you may end up waiting on your winnings for well over a week, depending on what withdrawal method you use. On top of that, the customer support is unbearably slow, and we’ve even had a support agent bail on us mid-chat at one point.
Caveats aside, Borgata Online Casino is legit and a safe place to play. Just remember to always read the terms carefully since some things may differ from state to state, and don’t forget to share your experiences with the casino in our forum.
Only 15x wagering on the welcome bonus
Pros
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Good selection of games from some 50 providers
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Superb responsible gaming tools and resources
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Welcome bonus wagering set at 15x the bonus amount
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Solid set of payment methods
Cons
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Slow withdrawals
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Support is usually painfully slow
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First look
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First look
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Borgata Casino USA Bonuses and Promotions
The casino has an appealing welcome offer, but not much in terms of other bonuses. Most of the promotional offers are tournaments and competitions, along with cashback offers for poker. On top of this, there’s also a decent loyalty program.
Borgata Online Casino Welcome Bonus
The welcome offer at Borgata Online Casino is a straightforward first deposit match bonus: 100% up to $1000. They even throw an extra $20 “on the house” — cute if you’re a high roller, but actually not a bad deal if you only plan on making a smaller first deposit.
The wagering requirements for the welcome bonus are set at only 15x the bonus amount, though the catch is that only slots contribute to the wagering requirement, and some are excluded. Casinos usually have higher wagering requirements or lower wagering contribution for non-slot games with higher RTP, but it seems Borgata decided to just scrap those altogether in favor of a more appealing offer for slots.
Still, these are great terms, but be sure to read them carefully if you decide to claim the offer — they’re always subject to change and may differ from state to state.
No-Deposit & Bonus Spins Offers
Apart from the welcome offer, Borgata Online Casino doesn’t offer much in terms of traditional bonuses. There aren’t any no deposit offers on the site right now, and most of the promotional offers are competitions with various bonus money rewards, plus daily and weekly cashback offers for poker. That said, if you were hoping for some good reloads or bonus spins bonuses, you’ll be disappointed.
VIP and Loyalty Programs
Online casinos normally have one loyalty program, but Borgata Online Casino actually has two: Borgata Online Rewards and MGM Rewards. By playing online, you level up through both programs, and both have the same five-tier progression scheme: Sapphire, Pearl, Gold, Platinum, and Noir. Weird choice with tier naming there, but we’ve seen weirder things.
The way it works is like most other loyalty programs: you earn Tier Credits for leveling up and Borgata Online Rewards Points that can be redeemed for bonus money. Both are awarded at a rate of 20 per $100 wagered at the online casino. As you level up, you also get access to benefits such as exclusive discounts at MGM properties, more rewards points per dollar, and premium customer support.
All in all, the loyalty program is nothing to write home about, as most of the benefits will only be available to high rollers who play here long-term. Still, it’s better than nothing, and you just might get some value out of the rewards points. But again — remember to read the terms carefully, as they may differ from state to state and some benefits may even be unavailable in your area.
Banking & Payment Methods
Players looking to make deposits at Borgata Online Casino can do so using Visa, Mastercard, American Express, Discover, PayNearMe, PayPal, Skrill, Venmo, Apple Pay, Play+, and bank transfer. This is not a bad set of payment options, though we would’ve liked to see Trustly included in the mix.
Unfortunately, Borgata Online Casino doesn’t exactly offer fast withdrawals, as they can take up to 5 business days to process withdrawals requests on their end. That said, withdrawals may get dragged out over weekends, even if most transactions are faster than the specified maximum processing time. On the upside, there are no withdrawal limits, and that’s always good news, especially for high rollers.
On a final note, Borgata Online Casino has a KYC procedure in place that they can carry out at their discretion, and they require players to confirm their identities by providing an adequate proof of ID (such as a passport or driver’s license) and a proof of address (such as a utility bill or bank statement).
Responsible Gambling
Responsible gambling is always a major point in our casino reviews, and Borgata fares quite well in this department.
They offer responsible gambling support via GameSense, with a comprehensive overview of the subject, presented in a clear and easily digestible format. It covers all important points of responsible gambling: what you can do to play responsibly, the gambler’s fallacy, the house edge, what signs of problem gambling you should look out for, and links to useful resources and helplines.
In addition, the casino has several useful responsible gambling tools:
- Personal limits (deposit, spend, and loss) — These can be set on a daily, weekly or monthly level.
- Time management — A tool to help you control how much time you spend gambling per session.
- Timeout — A break that can last anywhere from 72 hours to a full year. It only blocks deposits and gameplay, but withdrawals and other account functions remain available.
- Self-exclusion — If you need a longer break, you can request a self-exclusion period from 1 to 5 years, or even permanently.
All things considered, Borgata Online Casino has a great suite of responsible gambling tools and resources, and you’d be hard pressed to find a casino that does better in this regard.
Customer Support at Borgata Online Casino
The Borgata Online Casino customer support team can be reached via email or 24/7 live chat, so that’s good. However, our experience with them has been far from stellar, mainly because support was painfully slow. We reached out multiple times during the week we tested the casino, and it frequently took up to half an hour to clarify simple casino terms, with varying degrees of success.
The customer support agents were mostly polite and professional, though the highlight was one guy bailing on us mid-chat because, presumably, he didn’t feel like dealing with our query. In short, if this is the experience we get with basic inquiries, we shudder to think what the experience would look like if you end up dealing with a serious issue.
Fortunately, Borgata Online Casino has a surprisingly good FAQ section with almost a dozen categories such as deposits, withdrawals, bonuses, account verification, responsible gambling, etc. Hopefully, it should be able to provide answers to whatever problems you run into.
Borgata Online Casino Experience and Features
In terms of design, the Borgata Online Casino site obviously puts function before form. There’s no distinct theme, and it has a simple color scheme dominated by black, white, and gray, leaving room for games to really pop out.
Everything is organized in a neat and intuitive fashion, making it easy to find what you need — casino, poker, sportsbook, promotions, support, your account page, and more can all be found in the navigation bar at the top. The main weak point here is the site’s rudimentary search function, as it only supports search by title and provider. There are no additional filters for game features, let alone RTP.
Also, if you play on your phone, you’ll be happy to know there’s a dedicated Borgata Casino mobile app for iOS and Android. It doesn’t change much about the layout, other than making the UI fit smaller screens better. It’s easy to set up and eliminates any potential problems you might encounter due to browser clunkiness.
Brand games
Borgata Online Casino Game Providers
You’ll find about 50 software providers at Borgata Online Casino, which is a much better selection than what you’ll see at some competitors. The site hosts games from many established providers, such as Play’n GO, NetEnt, Evolution Gaming, Novomatic, Nolimit City, and many others.
Borgata Online Casino Slots
There’s no shortage of online slots here, with hundreds upon hundreds of titles to choose from. The games library is divided into regular slots, jackpot slots, and table games, making it easier to find what you need. You’ll also find a special section for games exclusive to Borgata Online Casino, and an additional category for new games. Meanwhile, you can find games like slingo, scratch cards, and others on the “Arcade” page.
Sadly, the search function is a bit limited, allowing you only to search games by title and provider. There are no additional filters, not even for features like bonus buys or volatility, let alone RTP percentages. It doesn’t make for the best player experience, but at least the existing categories are easy to browse.
Live Casino
The casino has a solid selection of live dealer games, covering blackjack, baccarat, roulette, various game shows, sic bo, and craps. On top of this, poker is a big thing at Borgata Online Casino, with its own separate section, unique casino bonuses, multiple variants, and a dedicated app.
About the Borgata Online Casino Team and History
Borgata Online Casino launched in 2013 as the online casino brand associated with Borgata Hotel Casino & Spa, one of the biggest and most popular casinos in Atlantic City. The site is operated by BetMGM LLC, a company focused on online gambling products and created as a joint venture between Entain Holdings and MGM Resorts International.
That said, Borgata is an established and trusted brand, and it’s backed by the biggest US casino operator in terms of revenue. It’s fully licensed to operate in four states by their respective governing bodies: the New Jersey Division of Gaming Enforcement, the Pennsylvania Gaming Control Board, the Michigan Gaming Control Board, and the West Virginia Lottery Commission.
Want to learn more about how we review and rate casinos? Check out our casino review methodology and the Casinomeister rating system for more insight.
Filip is a seasoned writer and editor with over 8 years of experience working in a wide variety of niches, primarily in iGaming, gaming, and SaaS. He mainly plays blackjack and slots, with a soft spot for Spinomenal and Play’n GO. Apart from that, he enjoys grand strategy games, a good cup of coffee, and is an avid consumer of all genres of fiction, film, and music.
